Terms of service | NOBBYO Smart Home

English translation for convenience. Draft, subject to legal review; the Bangla version prevails.

1. Service

NOBBYO Smart Home Solutions provides electricity check-ups (energy audits), smart device supply, installation, training, monthly reports and Care subscriptions — currently in Nilphamari, Saidpur, Rangpur.

2. Quotes

After the check-up we give a written quote, usually with three options. A quote is valid for 7–15 days from the date it is issued (the validity is written on each quote). If device prices change after it expires, a new quote may be needed.

3. Payment

The amount, method and schedule of payment are written in the quote; work starts only after you accept it. The check-up fee is adjusted if you later take a package.

4. Savings are a target

"Cut the bill by at least 20%" is our target, not a guarantee. Actual savings depend on the number of ACs, habits, weather, household size and electricity prices. All savings figures on the website and in quotes are estimates. Each month we compare your bill with the same month last year to show the real result.

5. Sensors and alerts

Gas, smoke, door and motion sensors are early-warning devices — they are not a safety guarantee. Without power, internet or mobile network, alerts may be delayed or may not arrive. In an emergency, contact the fire service and the relevant authorities (999).

6. Customer responsibilities

Keep the power supply and, where needed, Wi-Fi/internet running so devices work.
Give safe access to the installation site.
Don't have devices opened or repaired by anyone else without our permission.

7. Limitation of liability

If a fault in our work causes direct damage, we take responsibility for repair or replacement — up to the amount the customer paid for that work. We are not liable for indirect loss, or for damage from voltage fluctuation without a surge protector.

8. Disputes

If there is a problem, please tell us first — we'll try to resolve it through discussion. Otherwise, the laws of Bangladesh apply.